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Zoho Review
Last Update: 15/06/2020
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This Zoho Review Includes,
✅ What Is Zoho
✅ What Benefits Does It Offer
✅ Price
✅ Support
✅ Pros & Cons
✅ Conclusion
What Is
0
Years In Business
Zoho provides a cloud based customer management [CRM] solution for small to midsized business. As a CRM software, they offer lots of important CRM tools such as sales and marketing automation, customer support and a help desk and product configuration and reporting and customer analytics.
Zoho offers multichannel support to connect with their customers via email, live chat, phone and through social media. They have a Blueprint, which helps in automating sales processes.
You can integrate Zoho with several existing software solutions, including Google Docs, Microsoft Office and Sharepoint. They also give add on applications designed for specialized business, collaboration and productivity needs.
Zoho is for every entrepreneur, but mostly small to midsize business owners use Zoho to manage their customer relationships in order to grow their business bigger and better.
Benefits
⦁ Calendar/Reminder System
⦁ Document Storage
⦁ Email Marketing
⦁ Internal Chat Integration
⦁ Lead Scoring
⦁ Marketing Automation Integration
⦁ Mobile Access
⦁ Quotes/Proposals
⦁ Segmentation
⦁ Social Media Integration
⦁ Task Management
⦁ Territory Management
⦁ Client Tracking
⦁ Contract Management
⦁ Forecasting
⦁ Quotes/Proposals
⦁ Sales Pipeline Management
⦁ Scheduling
⦁ Analytics
⦁ Churn Management
⦁ Communication Management
⦁ Feedback Collection
⦁ Gamification
⦁ Live Chat
⦁ Analytics
⦁ Customer Segmentation
⦁ Dashboard
⦁ Feedback Management
⦁ Multi-Channel Data Collection
⦁ Predictive Analytics
⦁ Sentiment Analysis
⦁ Survey/Poll Management
⦁ Text Analysis
⦁ Account Alerts
⦁ Lead Management
⦁ Marketing Management
⦁ Relationship Tracking
⦁ Team Assignments
⦁ Territory Management
⦁ Automate lead management process
⦁ Fast track lead to deal process
⦁ Capture leads from website.
⦁ Import leads from trade shows, seminars, direct mail, etc.
⦁ Match sales-ready leads to the right sales people
⦁ Convert prospects into opportunities, accounts, and contacts with a single click
⦁ Sales processes as per own best practices (B2B & B2C)
⦁ Account Alerts
⦁ Lead Management
⦁ Marketing Management
⦁ Relationship Tracking
⦁ Team Assignments
⦁ Territory Management
⦁ Customer Service Analytics
⦁ Customer Support Tracking
⦁ Email Response Control
⦁ Knowledge Management
⦁ Live Chat
⦁ Performance Metrics
⦁ Search
⦁ Campaign Management
⦁ Contact Management
⦁ Email Marketing
⦁ Interaction Tracking
⦁ Lead Management
⦁ Referral Tracking
⦁ Segmentation
⦁ Collaboration
⦁ Contact Management
⦁ Content Management
⦁ Document Management
⦁ Goals / Quota Management
⦁ Lead Management
⦁ Performance Management
⦁ Territory Management
⦁ Training Management
⦁ Call Management
⦁ Campaign Management
⦁ Channel Management
⦁ Contact Management
⦁ Customer Database
⦁ Email Marketing
⦁ Field Sales Management
⦁ Lead Management
⦁ Opportunity Management
⦁ Performance Metrics
⦁ Referral Tracking
⦁ Sales Forecasting
⦁ Territory Management
⦁ Dashboard
⦁ Exception Reporting
⦁ Graphical Data Presentation
⦁ Performance Metrics
⦁ Sales Trend Analysis
⦁ Statistical Analysis
⦁ Document Storage
⦁ Forecasting
⦁ Lead Scoring
⦁ Live Chat
⦁ Marketing Automation Integration
⦁ Social Media Integration
⦁ Task Management
⦁ Territory Management
Like I told you before, they have lots of features to offer you. If you have any questions about these features you can always contact Zoho support team.
In my opinion this software offers you everything you expect from a CRM software. So, if you are a small or midsize business owner then this software will help you to manage your customers very well.
If you’re interested, here are some extra details of this software.
Devices Supported
⦁ Windows
⦁ Linux
⦁ Android
⦁ iPhone/iPad
⦁ Mac
⦁ Web-based
Deployment
⦁ Cloud Hosted
Language Support
⦁ English
⦁ Chinese
⦁ German
⦁ Hindi
⦁ Japanese
⦁ Spanish
⦁ French
⦁ Russian
⦁ Italian
⦁ Dutch
⦁ Portugese
⦁ Polish
⦁ Turkish
⦁ Swedish
Pricing Model
⦁ Monthly payment
⦁ Annual Subscription
Price
Now we are in the middle of our Zoho review. Let’s talk about pricing.
You can start your 15-Day free trial without a credit card. Prices are starting from as little as $12 per month.
Support
You can reach Zoho team for support via email, phone and support tickets.
Pros & Cons
Pros
✅ Lots of features.
✅ No credit card required 15-Day free trial.
✅ Good customer support.
✅ Well priced.
✅ Mobile app available.
✅ Easy to use.
✅ Easy to integrate with 3rd party softwares such as MailChimp, Microsoft Outlook, QuickBooks.
Cons
✅ Free plan offers limited features.
✅ Sometimes there is a little lag in the mobile app.
✅ You can’t import contacts from your social media.
✅ Custom fields limited to 150 per module.
Conclusion
Zoho is an award winning customer relationship management software. It’s fairly priced, and it has everything you expect from a CRM software. If you want to build good relationships with your customers, then Zoho is a good choice. You can try-out this software, before you actually pay for it by taking their 15-day no credit card needed free trial.
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- Categories: Reviews, Software For Customer Relationship Management
- Tags: Zoho